At Leonisa Sale Store, we’re dedicated to making your journey from browsing to doorstep as seamless and empowering as our designs. Find answers to common questions below.

🌍 Orders & Shipping

Where do you ship, and how long will my order take to arrive?
We proudly ship worldwide to our global community of confident women! Please note that delivery to some remote areas and parts of Asia may be limited.

Once your order is placed, please allow 1-2 business days for processing. Your delivery time then depends on the shipping method you choose:
• Standard Shipping (DHL/FedEx): $12.95 flat rate. Delivery within 10-15 business days after shipping. Ideal for when you need your High-Impact Sport Bra or Eco-Friendly Leggings with a bit more urgency.
• Free Shipping (EMS): FREE on all orders over $50. Delivery within 15-25 business days after shipping. A perfect value choice for stocking up on Multipacks or exploring our Lace collection.
How can I track my order?
Our Standard Shipping option via DHL or FedEx is fully trackable. You will receive a tracking link via email once your order is on its way. For orders with Free Shipping (EMS), tracking may be available depending on the destination; you will receive shipping confirmation details via email.

💳 Payments & Pricing

What payment methods do you accept?
To ensure a secure and seamless checkout, we accept: Visa, MasterCard, JCB, and PayPal. All transactions are encrypted and secure.
Are the prices on the site final?
All prices displayed are in US Dollars (USD). The final charge will be the price shown at checkout, plus any applicable shipping fee (unless you qualify for free shipping on orders over $50). Please note that customs duties or import taxes are the responsibility of the customer and are not included in our prices or shipping fees.

📦 Returns & Exchanges

What is your return policy?
Your confidence is our priority. If any item—from our Posture Corrector bras to our Brazilian bikinis—doesn’t make you feel celebrated and supported, we’re here to help.

• Return Window: We happily accept returns within 15 days of you receiving your order.
• Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.
• Initiate a return by contacting our support team at admin@womenslingerieco.com. We’ll guide you through the simple process.

This policy reflects our core value of Confidence Through Comfort. We want you to love every stitch, risk-free.

Do you offer exchanges?
Currently, we facilitate returns for refunds. For the fastest way to get a different size or style, we recommend placing a new order for the desired item and returning the original one following our return process. This ensures you get your perfect fit as quickly as possible.

👙 Products & Sizing

What makes Leonisa Sale Store products unique?
Our collections are thoughtfully designed to be the foundation for your confidence in every moment. Whether it’s the sleek support of our High-Impact Sport Bra for the gym, the elegant lift of our Balconette and Bum Lifting styles, or the inclusive elegance of our Full Figure and Plus Size Swimwear, each piece is crafted to empower. We blend style, substance, and thoughtful design—from French Knickers to One Piece swimsuits—for every curve and every occasion.
How do I find my correct size?
Detailed size guides are available on each product page. We recommend reviewing the specific measurements for the item category (e.g., Bras, Swimwear, Activewear) as fit may vary by style. If you’re between sizes or need personalized advice, our support team is just an email away!

🔐 Account & Support

How do I contact customer service?
Our support team, sharing your commitment to smart style and inclusive elegance, is here for you. Please reach out via email at admin@womenslingerieco.com. We strive to respond to all inquiries within 24-48 hours on business days.
Where is Leonisa Sale Store located?
We are based in Garfield Heights, USA, but serve a global community. Our operations address is:
691 Parker Drive, Garfield Heights, US 44128.

Still have questions? We’re here to ensure your journey with us is effortless and empowering.

Email us at: admin@womenslingerieco.com

With love and support,
The Leonisa Sale Store Team

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