Shipping Policy

At Leonisa Sale Store, we believe your journey to confidence—whether in our sculpting Activewear, elegant Lace collections, or supportive High-Impact Sport Bras—should be as smooth and secure as our designs. This policy outlines our commitment to delivering your pieces with care and supporting you if your purchase isn’t perfect.

Shipping Information

We ship worldwide (excluding some Asian and remote regions). Our goal is to get your carefully crafted items to you reliably and efficiently.

Order Processing & Delivery Timelines

• Order Processing: All orders are processed within 1-2 business days after payment confirmation.
• Delivery Options:
  1. Standard Shipping: Shipped via DHL or FedEx.
     • Delivery within 10-15 business days after dispatch.
     • Flat rate shipping fee: $12.95.
  2. Free Shipping: Available on orders over $50, shipped via EMS.
     • Delivery within 15-25 business days after dispatch.

Please note: Delivery times are estimates and may vary due to customs processing. Any applicable customs duties or import taxes are the responsibility of the customer.

Returns & Exchanges Policy

We design for confidence and comfort, but we understand that finding your ideal fit—be it in a Balconette, Full Figure style, or Bum Lifting swimwear—is personal. Our policy is here to support you, just as our Posture Corrector supports your silhouette.

Step-by-Step Return or Exchange Process

1. Initiate Your Request (Within 15 Days)
   Email our customer care team at admin@womenslingerieco.com with the following details:
   • Subject: Return/Exchange Request – Order #[Your Order Number]
   • Your full name and the email address used to place the order.
   • Order number and details of the item(s) (Product Name, Size, Color).
   • Reason for return/exchange (e.g., size issue, color difference).
   Our team will guide you using a simple template to ensure all information is captured.
2. Receive Instructions & Return Authorization
   Within 1-2 business days, we will email you a Return Authorization (RA) number, detailed instructions, and the return address. Do not ship items back without this RA number, as it is essential for processing.
3. Ship Your Return
   Securely package the item(s) in their original packaging with all tags. Include a copy of your order confirmation or the RA number inside the package. Ship to the address provided.

   Important: Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped). We strongly recommend using a trackable shipping service.

4. Processing & Refund/Exchange
   Once we receive and inspect your return (typically within 5-7 business days after delivery to our facility), we will notify you via email.
   • For Refunds: The refund will be processed to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.
   • For Exchanges: If the requested size or color (for items like One Piece & Monokinis or Activewear) is in stock, we will ship the new item to you with tracking. If out of stock, we will process a refund or offer store credit.

Items That Cannot Be Returned or Exchanged

To ensure the hygiene and integrity of our intimate apparel, the following items are final sale and cannot be returned or exchanged:

• Knickers
• French Knickers
• Multipacks (if any individual item has been removed from its original packaging)

This policy reflects the personal nature of these items and is in place for the comfort and safety of all our customers. We encourage you to carefully review size charts and product descriptions, especially for our Full Figure, Plus Size Swimwear, and Bum Lifting styles, before purchasing.

International Returns & Important Notes

As a global store, please note:

• Any customs duties, import taxes, or return shipping costs incurred are the customer’s responsibility.
• Refunds are for the item cost only and do not include original shipping fees.

Thank you for trusting Leonisa Sale Store. We stand behind our products and are committed to your satisfaction, ensuring you feel as confident in our service as you do in our designs.

With love and support,
The Leonisa Sale Store Team